Source: 2020-06-23-Durkan-Heat-Pump_Samsung-G6-Handover-Manual.pdf

joule Manufacturing Excellence

SAMSUNG

Generation 6

Samsung Heat Pump Handover Manual

IRELAND

www.joule.ie/register-a-product

NORTHERN IRELAND

www.jouleuk.co.uk/register-a-product

Commissioning, Service & Maintenance Package

Annual Servicing

From as little as €250 Inc VAT per year

All Samsung Air Source Heat Pumps supplied by Joule must be serviced annually to maintain the product warranty under the terms of the EUW agreement. Items that must be inspected annually to validate the warranty include,

• Check outdoor fan motor and lubricate if needed
• Check electrical wiring, contacts and terminals; repair as required
• Check all safety components
• Check compressor operation
• Check indoor thermostat operation
• Check defrost and heating modes (winter only)
• Check for excessive noise and vibration
• Check Glycol Concentration
• Inspect air filters
• Check all safety and pressure switches
• Check motor and heaters/voltage/amperes

You must ensure that if you do not choose a Joule service package then the service must be carried out annually by a Joule recognised qualified engineer to validate the terms of the Joule EUW agreement.

Heat pump Maintenance Package

Joule's heat pump maintenance package entitles you to an annual maintenance visit, during which our engineer will ensure that your Samsung heat pump supplied by Joule is operating within the optimum conditions to maximise energy efficiency. Any potential issue can be dealt with by a Joule engineer.

Maintenance Package Response Times

Joule will schedule the planned annual maintenance visit with you, usually during the off peak (Summer, Autumn) season. In the unlikely event of a fault, we will endeavour to respond as quickly as possible.

How Much Does The Heat Pump Maintenance Package Cost?

The maintenance package costs €250 inc VAT per year and is payable in advance before we visit your premises. If any parts or remedial actions are required, we will provide an additional quotation for this work.

All service offers are subject to payment in advance by cleared cheque or by debit/credit card. All service prices are inclusive of VAT.

Warranty

Standard Warranty Period And Extended Warranty Period

The warranty period starts on the date of installation as shown on the commissioning report. The standard warranty period ends 24 months later. By registering the product(s) which can be done either by yourself, or by the reseller from whom you have purchased the products (the "Reseller") within 28 days after the installation date, you will receive an additional 5 year extended warranty which will bring the total period of coverage to 7 years from the date of installation. All of the terms set in this Statement of Limited Warranty shall apply to any extended warranty. The method of service and operating conditions will be as described in the original warranty statement provided with the Samsung Product.
Note all heat pumps commissioned by Joule are registered for extended warranty automatically. Proof of extended warranty is in the form of Joule commissioning certificate.
All Samsung Air Source Heat Pumps supplied by Joule must be serviced annually to maintain the product warranty under the terms of the EUW agreement.

Claim(s) For Warranty Service

To obtain a Warranty service, you must:

Contact the Joule Support hotline on 016237080 (ROI)
Provide the full product model code and serial number
Provide proof of commissioning and proof of annual maintenance
Provide a clear fault description and carry out any diagnostics as advised
Comply with any reasonable instructions from Joule or an Authorised Service Centre to allow you to receive the warranty service

Warranty

Joule Cyclone

The JOULE Cyclone stainless steel vessel carries a fully transferable 25-year guarantee against faulty materials or manufacture provided that:

It has been installed in the United Kingdom or the Republic of Ireland as per the instructions provided in the installation manual provided with the cylinder and in accordance with all of the relevant standards, regulations and codes of practice in force at the time.
It has not been modified in any way, other than by JOULE
It has not been misused, tampered with or subjected to neglect.
The system is fed from the public mains water supply.
It has only been used for the storage of potable water.
It has not been subjected to frost damage.
The unit has been serviced annually.
The Service Log Book has been completed after each annual service.
The warranty card is filled in and a copy is sent by email to warranty@joule.ie

Exclusions

The guarantee does not cover cylinders affected by the following;

The effects of scale build up on the cylinder.
Any labour charges associated with replacing the unit or its parts.
Any consequential losses caused by the failure or malfunction of the unit.
Please note that invoices for servicing may be requested to prove that the unit has been serviced annually.

Unvented Kit & Other Components

The expansion vessel and cold water controls supplied with JOULE models carry a 1-year guarantee. All other components that are fitted to, or supplied, with the unit carry a 1-year guarantee.

System Operation

Heating Control

There should be room thermostat installed if you have radiators and possibly multiple room stats if you have underfloor heating. See thermostat handover document for information on thermostats. The heating is controlled by these thermostats. Please do not use the Samsung Controller to control your heating.

When a thermostat calls for heat, the heat pump system starts up, it will take time to get up to temperature. It is not instant. Within 10 minutes you should feel the radiators to warm up. If desired, you can adjust room temperature at the thermostat, but it is not recommended to turn off room thermostats.

To get the best from your heat pump it is recommended to keep room stats at as close to constant temperature as possible. Do not turn stats off or turn down too low. If leaving the house and you wish to drop the temperature in the house it is recommended to adjust stats by a max of 2 degrees below the standard set point.

During summer if heat is not wanted and you wish to maximize solar gains, turn down room stats to 16 degrees. If radiators are installed, you can adjust temperature in each room via thermostatic radiator Valves.

Weather Compensation

The Heat Pump has built in weather compensation meaning the outdoor temperature dictates the Flow temperature to the radiators. The colder the outdoor temperature the warmer the rads will get and vice versa. This function is automatic and is designed to increase efficiency and reduce running costs.

Controller

Hot Water Control

On the right-hand side of the controller's home screen, you should see DHW – Set – 48deg – Standard. This means hot water function is turned on and the controller is monitoring cylinder temperature. The system is commissioned to maintain water temperature between 43 and 48 all the time. The hot water cylinder has priority over rest of the heating system. If the cylinder temperature drops 5 degrees below the set point, the unit will automatically switch on to heat the hot water cylinder. Once set point temperature is achieved the unit switch back to heating the house if necessary.

If the hot water cylinder drops dramatically in temperature due to a bath or consecutive showers and you need hot water quickly then you have the option of using the Forced mode on the controller. Press the right arrow so that the DHW box is highlighted in blue. Then press the ok button. Now you can scroll down until Forced is highlighted and then press ok. This will run the heat pump and the immersion together to heat the hot water cylinder. You must make sure to turn off this Forced function when not required and return to Standard operation.

The controller is programmed to perform a legionella disinfection of the cylinder every Tuesday morning at 3am. This program will force the heat pump and immersion to heat the cylinder to 60 degrees.

If going away on holidays you can press the Economic mode or turn off the hot water function to save energy in heating water. Make sure to change the controller back to Standard operation on your return.

Controller

General Advice

The heat pump comes with a Samsung controller which is usually mounted on the front of the cylinder. This controller is for commissioning and fault diagnosing of the system only and should not be used to control heating.

In normal operation the controller will show on the left-hand side of display Zone – Set – 0.0 – Heat and on the right hand side of the display DHW – Set – 48deg – Standard.

If there is a fault in the system, an error code will appear on the screen starting with the letter E for example E911. The power button light will start flashing. A service engineer will want to know this Error number to help diagnose the issue.

Avoid turning the heat pump and controller off at the power supply especially in cold weather. If the unit is off in cold weather, it cannot protect itself from freezing and warranty will be at risk.

If the unit is in standby mode and the outdoor temperature is cold, the primary circulating pump will come for a couple minutes to prevent freezing. In extreme cold weather the circulating pump will run continuously to prevent freezing.

Controller

Controller Operation

Controller in Standard Heating & Hot Water Operation:

Controller with Fault/Error:

An Error code starting with 'E' will appear and the power button will flash. If this happens take note of error code and contact your installer/service engineer for further assistance.

Samsung Controller

Overview of the Samsung Controller Initial Start Up

Location	Function
1	Operation status display - Displays the operation/function settings and statuses.
2	Operation On/Off button (LED display) - Turns the Air to Water Heat Pump power On/Off
3	Up/Down button - Moves between items vertically or changes the set temperature.
4	Left/Right button - Moves between items horizontally or changes the item value.
5	OK button - Saves your new settings.
6	Save & Return button - Saves your new settings and returns to the previous step.
7	Option button - Selects the detailed setting function.

Controller

Turning on Heating and DHW

Use the ↩ arrow to ensure you are on the front Screen
Use the right and left arrows to high light the function to turn on.
To turn on DHW, use the right arrow so DHW function is highlighted
Once highlighted push the power button and DHW should display.
To set temperature Push ok button whilst DHW is highlighted
Use up and down arrows to set water temperature
Push OK button to set power mode, this should be set for Standard.
Use up and down to select Standard and push OK.
Once complete push ↩ to return to front Screen

To set heating to ON

Use left and right arrows to highlight Zone
Push power button to enable heating
Screen display will show 0.0
Push the OK button to enter heating info
From here you can see flow temps
Use the ↩ to exit this screen.
0.0 must be on for the heat pump to detect run signals from the heating system.

Notes

JOULE IE

mail Unit 407 Northwest Business Park Ballycoolin, Dublin, D11HD36 tel +353 (1) 623 7080 fax +353 (1) 626 9337 eml info@joule.ie web www.joule.ie

JOULE UK

mail Gilcar Way, Wakefield Europort Castleford, West Yorkshire, WF105Qs tel +44 0330 808 8488 fax +44 0 1513 568 336 eml info@jouleuk.co.uk web www.jouleuk.co.uk

JOULE PL

mail 23-200 Kraśnik, ul. Towarowa 34. tel +48 (0) 128811171 fax +48 (0) 814709046 eml biuro@joule-pl.pl web www.joule-pl.pl

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